We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
* To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
* When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
* When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with:
* Providers of our salon software system Premier Salon Software Solutions Ltd.
* Mailing house Campaign Monitor (if you have opted in to receive e-mail communications).
* Suppliers of our website Digital Ltd, trading as Your Story (if you have requested any appointments via the inanch.com website or made a purchase through our online store at inanch.com/shop).
* Software providers of our last-minute bookings availability (GAPPT).
We have rigorous data protection and security policies in place with all our suppliers.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact [email protected].
The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.
Unless you request otherwise, we will keep your information to contact you no more than three times a year for a maximum of 1 year from your last visit to the salon.
After a year we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).
Information about unsuccessful job applicants will be deleted after four months.
See our data retention policy (www.inanch.com/dataretentionpolicy) for further information, including employee data.
Your information is stored within the European Economic Area on secure servers provided by Story (UK) Digital Ltd t/a Your Story (www.yourstory.digital). Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact [email protected].
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
We email e-newsletters to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
See our cookies policy here: www.inanch.com/cookiespolicy.
Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 18th May 2018.
Please contact us if you have any questions about our privacy notice or information we hold about you:
* By email: [email protected].
* Or write to us at: Joe Emir, Managing Director, Inanch London, 220 Great Portland Street, Fitzrovia, London W1W 5QP.
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: www.ico.org.uk/concerns/handling.